Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with exempt

  • 1 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 John99

akhilsarin
akhilsarin
more options

I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with this as detail...please help i tried safe mode/disabling acceleration/disabling addon.. nothing is helping..

Date Dup Product Version Build OS Build Arch Reason Address Uptime Install Time Comments 2015-07-25T07:41:55+00:00 Firefox 40.0b7 20150723165742 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x56de681a 3697 2015-07-25T02:55:07+00:00 2015-07-25T06:53:45+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x5d4a843a 43342 2015-07-18T15:27:39+00:00 2015-07-25T04:50:19+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x57da843a 2361 2015-07-09T03:06:24+00:00 2015-07-25T03:54:34+00:00 Firefox 39.0 20150630154324 Windows NT 6.3.9600 x86 EXCEPTION_BREAKPOINT 0x5750843a 1051 2015-07-03T14:30:26+00:00 2015-07-25T02:26:59+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x580c843a 4958 2015-07-07T17:36:18+00:00 2015-07-25T02:12:14+00:00 Firefox 39.0b4 20150609130336 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x58dad2de 6075 2015-06-11T09:04:48+00:00 2015-07-25T01:13:03+00:00 Firefox 39.0 20150630154324 Windows NT 6.0.6002 Service Pack 2 x86 EXCEPTION_BREAKPOINT 0x566e843a 610 2015-07-05T03:09:51+00:00 2015-07-25T00:16:20+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x69a2843a 1014 2015-07-24T20:42:33+00:00 2015-07-24T22:50:33+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0xf69843a 1148 2015-07-08T20:48:34+00:00 2015-07-24T21:19:39+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x59f4843a 17868 2015-07-10T12:09:15+00:

I have firefox 40.0 with firefox set on auto update..i have windows 7 64 bit OS. my firefox crashes atleast 20 times a day making it unusable for me with this as detail...please help i tried safe mode/disabling acceleration/disabling addon.. nothing is helping.. Date Dup Product Version Build OS Build Arch Reason Address Uptime Install Time Comments 2015-07-25T07:41:55+00:00 Firefox 40.0b7 20150723165742 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x56de681a 3697 2015-07-25T02:55:07+00:00 2015-07-25T06:53:45+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x5d4a843a 43342 2015-07-18T15:27:39+00:00 2015-07-25T04:50:19+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x57da843a 2361 2015-07-09T03:06:24+00:00 2015-07-25T03:54:34+00:00 Firefox 39.0 20150630154324 Windows NT 6.3.9600 x86 EXCEPTION_BREAKPOINT 0x5750843a 1051 2015-07-03T14:30:26+00:00 2015-07-25T02:26:59+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x580c843a 4958 2015-07-07T17:36:18+00:00 2015-07-25T02:12:14+00:00 Firefox 39.0b4 20150609130336 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x58dad2de 6075 2015-06-11T09:04:48+00:00 2015-07-25T01:13:03+00:00 Firefox 39.0 20150630154324 Windows NT 6.0.6002 Service Pack 2 x86 EXCEPTION_BREAKPOINT 0x566e843a 610 2015-07-05T03:09:51+00:00 2015-07-25T00:16:20+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7600 x86 EXCEPTION_BREAKPOINT 0x69a2843a 1014 2015-07-24T20:42:33+00:00 2015-07-24T22:50:33+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0xf69843a 1148 2015-07-08T20:48:34+00:00 2015-07-24T21:19:39+00:00 Firefox 39.0 20150630154324 Windows NT 6.1.7601 Service Pack 1 x86 EXCEPTION_BREAKPOINT 0x59f4843a 17868 2015-07-10T12:09:15+00:

所有回复 (1)

John99
John99
more options

Please try a creating a new additional Firefox Profile. Try running Firefox in that with all plugins disabled { set to Never) and in Firefox's safemode. *Does that help ? See

What we need are the crash IDs starting with bp-

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

This was filed as Firefox-OS, I will move to Firefox Desktop section.