Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Deleted messages do not appear in Trash Folder??? In server settings there is no choice for where to move deleted

  • 7 个回答
  • 22 人有此问题
  • 2 次查看
  • 最后回复者为 basic792

more options

If I select "delete", messages in inbox or sent, disappear, but do not appear in "Trash" I can retrieve them using "Undo Delete".

In Tools "server Settings" "Copies and Folders" there is no section asking about where to place a copy when deleting an email.

What have I missed?

Thanks

If I select "delete", messages in inbox or sent, disappear, but do not appear in "Trash" I can retrieve them using "Undo Delete". In Tools "server Settings" "Copies and Folders" there is no section asking about where to place a copy when deleting an email. What have I missed? Thanks

被采纳的解决方案

Norio, thanks for your intelligent and clear reply. Thunderbird 38.1.0 does not have that "When I delete a message" at all anywhere in the Server Settings or "Copies & Folders"

Anyway, I have subsequently discovered that new emails received after the upgrade to 38.1.0 do automatically go into "Trash" when deleted. Only emails that were in the Inbox and Sent folders before the upgrade disappear....who knows where? So no problem the old emails I will drag into Trash and not worry. The new ones are behaving normally.

Thanks again for trying to help me.

定位到答案原位置 👍 0

所有回复 (7)

more options

Click on Tools->Account Settings, and In "Server Settings" (above the "Copies & Folders" category), there is a sub-section in the middle of the window called "Server Settings," (yes, kind of redundant, isn't it?) and under "Check for new messages at startup" and "Check for new messages every X minutes" there is an option titled "When I delete a message". Here you can specify whether it gets moved to a folder (and which folder on the server, marked as deleted, or erased immediately. Check to see what you have configured here.

more options

选择的解决方案

Norio, thanks for your intelligent and clear reply. Thunderbird 38.1.0 does not have that "When I delete a message" at all anywhere in the Server Settings or "Copies & Folders"

Anyway, I have subsequently discovered that new emails received after the upgrade to 38.1.0 do automatically go into "Trash" when deleted. Only emails that were in the Inbox and Sent folders before the upgrade disappear....who knows where? So no problem the old emails I will drag into Trash and not worry. The new ones are behaving normally.

Thanks again for trying to help me.

more options

Hi qderf, I'm glad you were able to figure out a workaround. However, I'm surprised that you couldn't find a "When I delete a message..." section in your Server Settings dialogue. I too am using version 38.1.0, and I have this option available (on both IMAP and POP3). I'm using Windows 7 and 8.1--are you by any chance on a Mac operating system? If so, I guess the dialogues are different. Anyway, take care and good luck. Norio

more options

Hi Norio, I am on a Dell Precision M4700 running W 7 with all updates and newly downloaded (last week or so) & Thunderbird 38.1.0 Believe me, I have been all over the "Account Settings" and, for instance under "Junk Settings" there is the expected Move new junk to the "Junk Folder" on:...etc But no where anything similar for Trash. Anyway now when I delete a message in from my inbox, it automatically goes into my Trash folder...so that is working as I want it automatically.

Thanks for your interest.

fred

more options

The trash folder option only appears on an IMAP account. it is not an option for POP since POP is kept on the local computer and you do not get to make the choice to have the folder elsewhere.

more options

That explains it Thanks Airmail. Why the messages from before the upgrade just "disappear" when deleted will remain an unimportant mystery to me.

fred

more options

Ok, I am running version 38.3, and I can not find the place where it asks what happens to a deleted message. Can someone please tell me how to find it in my version. It seems that they have disappeared only recently. And in trying to find the recent deleted messages, they did appear, but not individually, but in a list of emails.

Very confusing!