Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Video Playback issues

  • 3 个回答
  • 13 人有此问题
  • 1 次查看
  • 最后回复者为 mrdeadworry

more options

Ever since FF 37 was released I have been unable to view most videos on the web with the exception being YouTube It either buffers eternally or simply gives me a black screen.

Thanks :3

Ever since FF 37 was released I have been unable to view most videos on the web with the exception being YouTube It either buffers eternally or simply gives me a black screen. Thanks :3

由CiaranLmore于修改

被采纳的解决方案

Hi CiaranLmore, I understand that Youtube videos have given a blank screen. Please try the following troubleshooting:

Safe Mode also disables add ons and hardware acceleration, which may eliminate some of the root causes for the black screen. Also see: Fix video and audio problems on Firefox for Windows N editions

定位到答案原位置 👍 0

所有回复 (3)

more options

选择的解决方案

Hi CiaranLmore, I understand that Youtube videos have given a blank screen. Please try the following troubleshooting:

Safe Mode also disables add ons and hardware acceleration, which may eliminate some of the root causes for the black screen. Also see: Fix video and audio problems on Firefox for Windows N editions

more options

I am also seeing this issue.. With my laptop/desktop and users of a site I admin for.

I experience issues when using windows 7 x86_64, palemoon's current relase will work fine, but switching to FF37 the video plays for a few minutes then the audio stops working. I've also seen it where neither work and it just sits there, no errors in the console, no errors reported on the download server.

Other users have seen a variety of issues, documented here: https://www.animeftw.tv/forums/bug-reports/topic-4567/

Looking through the support board, this one appears to be related to the upgrade to 37 as well.. https://support.mozilla.org/en-US/questions/1058662

more options

I am also experiencing this problem. Below is the error message received from the 37.0.2 Linux 64 mozilla tarball. The Fedora 21 version of firefox 37.0.1 does not have any problems. Windows 7 x86_64 is very problematic. It is fully updated with the latest drivers etc. Video will either stop or get corrupted as the sound continues to play. Does not mater what hardware is used. I have both nvidia and amd video cards in my machines as well as different sound devices with the same result. Error Code: A coding exception was thrown in a Promise resolution callback. See https://developer.mozilla.org/Mozilla/JavaScript_code_modules/Promise.jsm/Promise

Full message: TypeError: IO is null Full stack: exports.FilterStorage.saveToDisk/checkBackupRequired</<@resource://gre/modules/addons/XPIProvider.jsm -> jar:file:///home/usr/.mozilla/firefox/i2e3lynq.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/bootstrap.js -> jar:file:///home/usr/.mozilla/firefox/i2e3lynq.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/lib/filterStorage.js:598:13 onSuccess@resource://gre/modules/addons/XPIProvider.jsm -> jar:file:///home/usr/.mozilla/firefox/i2e3lynq.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/bootstrap.js -> jar:file:///home/usr/.mozilla/firefox/i2e3lynq.default/extensions/%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D.xpi!/lib/io.js:306:1 Handler.prototype.process@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:870:23 this.PromiseWalker.walkerLoop@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:749:7 this.PromiseWalker.scheduleWalkerLoop/<@resource://gre/modules/Promise.jsm -> resource://gre/modules/Promise-backend.js:691:37

1429727494499 Sync.BrowserIDManager ERROR Failed to fetch a token for authentication: [Exception... "App. Quitting" nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: resource://services-common/async.js :: checkAppReady/onQuitApplication/Async.checkAppReady :: line 126" data: no] Stack trace: checkAppReady/onQuitApplication/Async.checkAppReady()@resource://services-common/async.js:126 < waitForSyncCallback()@resource://services-common/async.js:101 < makeSpinningCallback/callback.wait()@resource://services-common/async.js:145 < this.BrowserIDManager.prototype._getAuthenticationHeader()@resource://gre/modules/services-sync/browserid_identity.js:657 < Res__createRequest()@resource://services-sync/resource.js:168 < _doRequest()@resource://services-sync/resource.js:193 < Res__request()@resource://services-sync/resource.js:397 < Res_get()@resource://services-sync/resource.js:422 < Sync11Service.prototype._fetchInfo()@resource://gre/modules/services-sync/service.js:540 < sync()@resource://services-sync/stages/enginesync.js:77 < onNotify()@resource://gre/modules/services-sync/service.js:1278 < WrappedNotify()@resource://services-sync/util.js:148 < WrappedLock()@resource://services-sync/util.js:103 < _lockedSync()@resource://gre/modules/services-sync/service.js:1268 < sync/<()@resource://gre/modules/services-sync/service.js:1260 < WrappedCatch()@resource://services-sync/util.js:77 < sync()@resource://gre/modules/services-sync/service.js:1248 < <file:unknown>