Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

Firefox crashes whenever I connect my Sync account to my phone

  • 6 个回答
  • 3 人有此问题
  • 5 次查看
  • 最后回复者为 philipp

more options

Over the past week or so, I have been struggling with using Firefox paired with my Sync account, for it has crashed randomly whenever I am connected to the Internet (my phone's connectivity is only part-time.)

Specs: Starmobile KNIGHT X, KitKat

Over the past week or so, I have been struggling with using Firefox paired with my Sync account, for it has crashed randomly whenever I am connected to the Internet (my phone's connectivity is only part-time.) Specs: Starmobile KNIGHT X, KitKat

所有回复 (6)

more options

hi bonarae, can you type about:crashes into the address bar of your firefox on android and paste the latest few crash ids into a reply here in the forum? thank you!

more options
more options

thank you. this appears to be a crash on some less common devices triggered by sync that is being investigated by mozilla's developers at the moment.

could you try to replicate the issue by using a current firefox 38 aurora build which is available as .apk from https://wiki.mozilla.org/Mobile/Platforms/Android#Download_Aurora if so can you get the id of the crash signature again and report it here as well?

many thanks and sorry about the issue...

more options
more options

Still having the issue as of the latest Aurora build.

more options

hi bonarae, yes unfortunately it's an ongoing issue still (you could also follow along in bug #1138943). maybe the developers working on fixing this would want to get in contact with you to gather some more information on the issue...