搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

At least 5 times a day FF crashes with the error "exception breakpoint reached" in windows 8.1

  • 6 个回答
  • 21 人有此问题
  • 1 次查看
  • 最后回复者为 haiweepp

more options

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and

Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio

At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

I have FF set to auto update, Kaspersky Internet Security, Malwarebytes anti-malware, on a Toshiba Satellite with 4GB memory and Operating System Windows 8.1 64-bit CPU AMD K16 69 °C Mullins Technology RAM 4.00GB Single-Channel DDR3 @ 798MHz (11-11-12-28) Motherboard TOSHIBA ZBWAE (P0) Graphics Generic PnP Monitor (1366x768@60Hz) 512MB ATI AMD Radeon R5 Graphics (Toshiba) 69 °C Storage 931GB TOSHIBA MQ01ABD100 (SATA) 38 °C Optical Drives TSSTcorp CDDVDW SU-208FB Audio Realtek High Definition Audio At least 5 times a day FF crashes and the error is basically "Exception Breakpoint Reached" . I have no idea how to fix this and asking FF to reply is a waste of energy. Does anyone know how to stop this problem?

被采纳的解决方案

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

定位到答案原位置 👍 3

所有回复 (6)

more options

Added info - The actual error message is "The exception Breakpoint. A breakpoint has been reached. (0x80000003) occurred in the application at location 0x70c81425. Click OK to terminated." Hope that helps a bit.

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

more options

bp-a704f5f9-823f-4557-8ff4-0d95f2150216 2/15/2015 5:15 PM bp-5bdae81f-b6c0-47a8-b061-ea9e62150216 2/15/2015 5:07 PM bp-e886a95b-f0df-42c1-a38b-5ac032150216 2/15/2015 4:41 PM bp-5a3639ee-c892-403c-9ad6-24aea2150215 2/15/2015 12:44 AM bp-c7f5e76e-a8a7-4a54-8e67-292582150214 2/14/2015 4:51 AM bp-149f9802-e117-4690-84f9-4fc802150214 2/14/2015 4:50 AM bp-d2ece783-1d2f-4e98-bbcc-fa9822150214 2/14/2015 4:47 AM bp-b9d84718-2cbd-4fe8-b55b-45e4e2150214 2/14/2015 4:12 AM bp-e9ffb604-2fff-4d3a-b7be-6e9962150214 2/14/2015 4:09 AM bp-21949f89-bcc4-415c-a829-fe11f2150213 2/13/2015 5:41 AM bp-883d6195-4c7c-4ca8-b5fc-432312150213 2/13/2015 4:10 AM

The first two that do not have bp in front keep searching for over 10 minutes with no results. Those are

72eb3d40-3ff5-4466-82a7-a1dfc405e0cb 2/9/2015 12:08 AM

10150ecb-d540-44f1-837f-3fb73c569f3d 12/21/2014 12:14 PM

Thanks for the fast help.

more options

The crash report flagged these programs;

lpxpcom.dll = LastPass

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver


Check for updates for the above.

more options

选择的解决方案

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

Thanks so much. This simple fix seems to stopped the issue so far in the programs it seemed to appear in most often.