Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

话题已存档。 如果需要帮助请提出新问题。

Firefox v33.1 Android: sync login fails

  • 2 个回答
  • 6 人有此问题
  • 13 次查看
  • 最后回复者为 sbi108

sbi108
sbi108
more options

I installed the latest version of Firefox, v33.1 on my Nexus 7 (2nd Gen, 2013) running Android 4.4.4. I tried to set up Firefox sync. I have sync successfully established on my desktop & notebook. When I try to login to Sync on the Nexus 7 I get a message: Invalid email or password.

I tried several solutions:

First I reset my Firefox sync password on my desktop successfully. Then I changed the Firefox sync password on my notebook successfully. But the Nexus 7 Firefox sync login attempt still fails with the same message.

Then I uninstalled Firefox from the Nexus, rebooted, reinstalled Firefox, sync login still fails.

Any ideas?

thanks, sbi108

I installed the latest version of Firefox, v33.1 on my Nexus 7 (2nd Gen, 2013) running Android 4.4.4. I tried to set up Firefox sync. I have sync successfully established on my desktop & notebook. When I try to login to Sync on the Nexus 7 I get a message: Invalid email or password. I tried several solutions: First I reset my Firefox sync password on my desktop successfully. Then I changed the Firefox sync password on my notebook successfully. But the Nexus 7 Firefox sync login attempt still fails with the same message. Then I uninstalled Firefox from the Nexus, rebooted, reinstalled Firefox, sync login still fails. Any ideas? thanks, sbi108

所有回复 (2)

Kevin
Kevin
  • Moderator
more options

Are you using a new sync account? https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

We have yet to migrate existing users to the new Sync servers. It requires creating a new account.

sbi108
sbi108 提问者
more options

Hi,

Thanks for your reply. I believe I am using the new servers. I updated when the new servers were introduced.

My login was created using my desktop Firefox browser and managed from the browser and does not require a key of any sort. I just use my email address as the account name and my password to setup sync on my laptop.

How do I confirm that I am using the new Sync servers?

thanks, sbi108