搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

Learn More

I miss all my data in Sync of firefox

  • 4 个回答
  • 2 人有此问题
  • 4 次查看
  • 最后回复者为 wh_linux

more options

Last week I logout my account and cleared all my data, This week when I signin another computer, I can't got anything about my data.

Last week I logout my account and cleared all my data, This week when I signin another computer, I can't got anything about my data.

被采纳的解决方案

Hey, So yes, unfortunately this is expected behavior for mobile devices. Any history older than 6 month will not show: Bug 985930

The history will sync however some will not be seen because of the mobile device will not download as much history. In the desktop client, only a certain amount of history will show. Please see the thorough explanation rnewman provides in that bug :-) That should help.

定位到答案原位置 👍 1

所有回复 (4)

more options

Hi wh_linux, Thank you for your question, I am sorry to hear that you cannot find your data. Unfortunately Sync is not a backup, but if you log into the same account on another computer and go to about:accounts to manage the account it should sync all the data to the device. Are any other devices connected to the account?

more options

Thank you for your reply. You noticed me that I have another device connected to the account. But this Monday I has changed my password, and the account is disconnected on this device. I use new password connected to the account this morning and now I got some data, but not all the data. I have more than 30000 rows of history, and now I can only see about 5000 rows of history.

more options

选择的解决方案

Hey, So yes, unfortunately this is expected behavior for mobile devices. Any history older than 6 month will not show: Bug 985930

The history will sync however some will not be seen because of the mobile device will not download as much history. In the desktop client, only a certain amount of history will show. Please see the thorough explanation rnewman provides in that bug :-) That should help.

more options

Thank you every much!!