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Before your Firefox Help question (Although I enabled cookies google tells me I need to enable cookies or clear cache./cookie mismatch)

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  • Èsì tí ó kẹ́hìn lọ́wọ́ hrf042

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I've just been through this and being spun around in a circle!

Before your Firefox Help question (Although I enabled cookies google tells me I need to enable cookies or clear cache./cookie mismatch)

I've just been through this and being spun around in a circle! Before your Firefox Help question (Although I enabled cookies google tells me I need to enable cookies or clear cache./cookie mismatch)

Ọ̀nà àbáyọ tí a yàn

That's what the humans are here for.

Here are the steps to clear your Firefox cache and saved Google cookies. While on google.com...

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

Ka ìdáhùn ni ìṣètò kíkà 👍 49

All Replies (3)

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I was given a list of things on my computer but not what to do to help with the problem.

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Ọ̀nà àbáyọ Tí a Yàn

That's what the humans are here for.

Here are the steps to clear your Firefox cache and saved Google cookies. While on google.com...

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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The Right Click choose page info worked for me. Why Google cannot keep track of their cookies properly is beyond me. I had not used firefox in about 2 weeks and came back now to get this message. Only google had a problem with the cookies. Google may have great products and ideas but they F up too often on things.