Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I have firefox and it stopped working and I get an error code. I do not have any other browser. This is urgent

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

I was on the internet using firefox. My computer locked up. Now the firefox files are all gone and explorer does not access internet. How can I reinstall firefox if I cannot access the web?

All Replies (1)

more options

Which Windows version are you using?

Is that Windows 8 or an older Windows version?

Are you still using the same Windows account because Windows 8 can create a temporary account in case of problems?

What kind of error do you get with Firefox?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.