Hello, please read the [[Firefox crashes when you open it]] article and provide me with a crash ID.

Here you go. Many thanks. Crash ID: bp-f8ee4244-2032-4cb4-81a5-17d402111122 Merrill

Hi Tobbi Just to confirm that this issue is NOT resolved. I clicked the wrong link before replying to your request for Crash ID. Sorry for the confusion. Merrill

Heya, please load Firefox in [[Safe Mode]] and follow the steps there. Then disable the Roboform plugin using the [[Add-ons Manager]]. --Tobbi

Your crash report indicates that the cause may be an old version of Roboform. Update Roboform to the current version *See --> https://addons.mozilla.org/en-US/firefox/blocked/i45 *Update to Roboform '''''<u>7.6.4</u>''''': http://www.roboform.com/support/news *Roboform download link: http://www.roboform.com/platforms/browsers/firefox Firefox 8.0.1 was released in response to the Roboform problem (and with a Java problem for Mac users). *'''''Even if you update to Firefox 8.0.1, you should still update Roboform to the latest version. All Roboform versions prior to 7.6.2 have been blocklisted in Firefox.''''' *If you update Roboform to the current version, it should not be necessary to update to Firefox 8.0.1 *Windows users are not currently being offered the update to Firefox 8.0.1 through ''Help > About Firefox > Check for Updates''. You will need to (1) download the full installer, (2) SAVE it to your hard drive, (3) when the download is complete, close Firefox (''Firefox button > Exit'' or ''File > Exit''), (4) then run the installer and install over the top of your Firefox 8.0 installation. *Firefox 8.0.1 download link (choose your OS and Firefox interface language: https://www.mozilla.org/en-US/firefox/all.html Also see: https://support.mozilla.com/en-US/kb/Add-ons%20are%20disabled%20after%20updating%20Firefox '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]