Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird will not switch profiles

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 13 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ david

more options

When I try to switch profiles, I get the following error: An unexpected error has prevented your changes from being saved. I have been messing around with this on and off for a couple of months. I uninstalled Thunderbird and re-installed with no luck. This error is not allowing me to switch to a profile that I have had for over 20 years and I have lost all my Local Folders, quite disturbing. I found a similar thread here, but no solution. Thanks, Paul

When I try to switch profiles, I get the following error: An unexpected error has prevented your changes from being saved. I have been messing around with this on and off for a couple of months. I uninstalled Thunderbird and re-installed with no luck. This error is not allowing me to switch to a profile that I have had for over 20 years and I have lost all my Local Folders, quite disturbing. I found a similar thread here, but no solution. Thanks, Paul
Ìsopọ̀ yíyà aṣàfihàn

All Replies (1)

more options

- have you tried switching by clicking help>troubleshootionginformation,scrolling to 'profiles' and clicking 'about profiles' and then launching the desired profile? - regardless, if the profile exists, the message folders are probably intact. That is, there are ways to access those message folders if the above approach does not work. Let us know and I'll assist with next steps

Helpful?

Béèrè ìbéèrè

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.