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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

collections

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Kirsten

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I've bought a new phone and when I've opened Firefox none of my saved collections exist! How do I retrieve them? Regards Kirsten

I've bought a new phone and when I've opened Firefox none of my saved collections exist! How do I retrieve them? Regards Kirsten

Ọ̀nà àbáyọ tí a yàn

Hi Kirsten.

You will need to set up your Collections again on your new device.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

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Ọ̀nà àbáyọ Tí a Yàn

Hi Kirsten.

You will need to set up your Collections again on your new device.

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That's not very good news. It won't be possible for me to remember them all. Why done they link through to my computer and then to any new phone?