Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Lost history and bookmarks

more options

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

Cannot find bookmarks or history anywhere. All appears lost. Have no idea how this happened. Can I import bookmarks and history from Safari?

Ọ̀nà àbáyọ tí a yàn

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

more options

Ọ̀nà àbáyọ Tí a Yàn

Hi torney, if your Firefox appears to have all new settings and data, it's possible that Firefox has created a new profile.

When was the last time it worked normally?

Your Firefox reported it is version 73, which is no longer supported. Is there a reason you have that version instead of the current ones:

  • Firefox 82 (regular release)
  • Firefox 78 Extended Support Release (ESR)

(If you rolled back your Firefox version to an older one, that triggered Firefox to automatically creates a new profile.)