Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Open menu button minimises immediately on clicking

  • 6 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ CopCop

CopCop
CopCop
more options

I have a laptop which I use as a desktop, linked to an LG screen with screen split - effectively I can have three windows open at once. I use the Open Menu button a lot to restore my previous history for work. In the last couple of weeks, though, it's started minimising as soon as I click it - I get a brief flash of the whole box showing the icons, then it reverts to minimised and I have to use the tiny scroll button to get to History (see picture). It only happens on the laptop screen, though, it's fine on the LG screen. To the best of my knowledge I haven't changed anything, I can't see any add-ons, and although I have ad blockers, these have never been a problem before. I'm on Office 365 so everything is bang up to date.

Any clues, anyone, please? Speak slowly and clearly - I'm not great at computers!

Thanks

I have a laptop which I use as a desktop, linked to an LG screen with screen split - effectively I can have three windows open at once. I use the Open Menu button a lot to restore my previous history for work. In the last couple of weeks, though, it's started minimising as soon as I click it - I get a brief flash of the whole box showing the icons, then it reverts to minimised and I have to use the tiny scroll button to get to History (see picture). It only happens on the laptop screen, though, it's fine on the LG screen. To the best of my knowledge I haven't changed anything, I can't see any add-ons, and although I have ad blockers, these have never been a problem before. I'm on Office 365 so everything is bang up to date. Any clues, anyone, please? Speak slowly and clearly - I'm not great at computers! Thanks
Ìsopọ̀ yíyà aṣàfihàn

All Replies (6)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

CopCop
CopCop Ìbéèrè olóhun
more options

Yes. (I need to type five characters, apparently, but 'yes' is all I need to say!)

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Have you update Firefox to the latest version 55.0.3

CopCop
CopCop Ìbéèrè olóhun
more options

Yup, it's already up to date. Damn, I was hoping that this would be a simple fix! Thanks for trying...

FredMcD
FredMcD
more options

Did the problem start when you started using Firefox v55?

v55 has been giving users problems. Reinstall v54.

https://support.mozilla.org/en-US/kb/install-older-version-of-firefox?cache=no Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

CopCop
CopCop Ìbéèrè olóhun
more options

Thank you, I'll give that a go, although I still think it's strange it does it on one screen but not the other.