Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Since the update on 8/8/2017, I cannot close Firefox unless I use Task Manager. Can this be fixed?

  • 3 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ FredMcD

Joe Guzzo
Joe Guzzo
more options

I have tried to reinstall Firefox, but regardless of my efforts, I am unable to close Firefox using the normal methods. The only way I can close it is to use Task Manager or the Close Window command on the toolbar. Neither the "File", "Exit" nor the "Close box" allow the program to terminate. What can be done to fix this issue?

I have tried to reinstall Firefox, but regardless of my efforts, I am unable to close Firefox using the normal methods. The only way I can close it is to use Task Manager or the Close Window command on the toolbar. Neither the "File", "Exit" nor the "Close box" allow the program to terminate. What can be done to fix this issue?

Ọ̀nà àbáyọ tí a yàn

Many have reported problems with v55.

Did you get any crash reports? Please post them.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Ọ̀nà àbáyọ Tí a Yàn

Many have reported problems with v55.

Did you get any crash reports? Please post them.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Joe Guzzo
Joe Guzzo Ìbéèrè olóhun
more options

I was unable to get this to work until I completely removed the software and reinstalled it. Now it seems to be working as expected.

Thanks

FredMcD
FredMcD
more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.