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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I have lost all my data since I switched from computer

  • 2 àwọn èsì
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  • Èsì tí ó kẹ́hìn lọ́wọ́ Zumzlo

Zumzlo
Zumzlo
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Hello,

I switched to an old computer for few weeks. I did it many times in the past few years and every time I could easy re connect to my Sync account and get back all my bookmarks and passwords. But this time nothing happened when I connected to my firefox sync account.

I re install firefox several times but this change nothing. I really don't understand what is happened.

Now I am still connected to my Sync account but I have no bookmarks and only few password I saved the past few days.

I would like to know how I can get back all my bookmarks and password?

Thank you

(Sorry about my poor English)

Hello, I switched to an old computer for few weeks. I did it many times in the past few years and every time I could easy re connect to my Sync account and get back all my bookmarks and passwords. But this time nothing happened when I connected to my firefox sync account. I re install firefox several times but this change nothing. I really don't understand what is happened. Now I am still connected to my Sync account but I have no bookmarks and only few password I saved the past few days. I would like to know how I can get back all my bookmarks and password? Thank you (Sorry about my poor English)

Ọ̀nà àbáyọ tí a yàn

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Ọ̀nà àbáyọ Tí a Yàn

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Zumzlo
Zumzlo Ìbéèrè olóhun
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Hi Seburo,

You are right I thought Sync was working as a back up service. Unfortunately I lost everything but I am happy to know why.

Thank you a lot for your answer.