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How can I log in to Firefox to ask a question when loging in is my problem to begin with?

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I cannot log in to my account and I was told they sent me an email twice, that will allow me to log in but I have never received either of the emails. How can I log in to Firefox with my account? I do not remember my password.

I cannot log in to my account and I was told they sent me an email twice, that will allow me to log in but I have never received either of the emails. How can I log in to Firefox with my account? I do not remember my password.

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I'm pretty sure your support account uses a different login than your Firefox (Sync) account.

Are you having a problem with Firefox Sync? Or a different problem?