I-Thunderbird Community Forum

Hello everyone,

I hope you're doing well. I often find Thunderbird's search function challenging to use, and I'm not sure if I'm doing something wrong.

For example, I recently searched for "<company name> shipped" to locate a tracking number, but even though the email contains all these terms, Thunderbird doesn't display it.

Is Thunderbird's search function really this flawed? Have any of you found tools to make it work better?

Thanks in advance for any help or for sharing your experiences with similar issues.

Why are my personal folders NOT shown when select Move To then under Folders it only shows Trash ? A picture is worth a thousand words, so please see the image below:

Currently I am using Thunderbird for two e-mail accounts, an imap account with my university and a pop account with my local utility company. The local utility is phasing out their support for e-mail and suggested customers migrate to gmail. I have created a gmail account and successfully added it to Thunderbird. I'm now trying to move my many years of messages from my pop account to my new gmail account by dragging them from one account to the other in Thunderbird. Many times when dragging folders, groups of messages, or even individual messages from my pop account to my new gmail account, nothing happens for quite sometime and then I get an error that the gmail imap server has timed out. Sometimes the moves work great but after a while I can't move anything. I close Thunderbird and come back later to find that I can move a few more things before timing out.

I had a hard drive failure and cannot load Thunderbird on the failed drive, therefore I cannot find my profile. I can see and read all the files on the drive, is my Profile in there somewhere, there is no "Users" directory

Hello:

I allowed one of my domains to expire recently, but forgot to remove the account from Thunderbird (TB). Since the domain no longer exists, TB is choking--to the extent that I am unable to access the menu (i.e, File | Work Offline or Settings.)

I have been trying to start TB offline using the Profile Manager, setting the default profile to Work Offline, but that doesn't work. I have use the command line parameter "-safe-mode", but that has no effect. I found an ancient (18 years old) forum post that mentioned a "-offline" parameter, but that too had no effect.

I've been looking for a way to manually edit the profile, but haven't found anything.

I am really stumped. Any assistance/insights into this issue would be greatly appreciated.

Patrick

Suddenly, Thunderbird lost all emails. I think it happen after I used the "AddressBook". I deleted some duplicate entries from there.

Somebody suggested to check the Indox file c:\Users\trei\AppData\Roaming\Thunderbird\Profiles\j5akdx98.default\Mail\pop.GMail.com\Inbox

There I have found indeed that "X-Mozilla-Status" was 0000 instead of 0001. I closed TB, did a batch replace, deleted the msf files and indeed the emails were back. However soon after that they disappeared again. Now the status is correct (0001) but the messages still won't appear.

When I open an email it opens one of my jpg photos. Even though I've changed the title of the photo. I did a reinstall of Thunderbird but it didn't help. One e-mail from my bank said I had an important document attached to read. There was no text in the main part of the e-mail only my photo! The title of my photo is shown as the attachment. If I click on it it opens up my photo. I've deleted the photo and it still does it. So TB has stored it somewhere? When I look at the photo path it shows this:- C:\Users\BARRIN~1\AppData\Local\Temp\pid-1316\B.G.S. RSPB Langford Reserve. Joe Harris 26-08-20 (4)-1.jpg So I deleted this folder pid-1316. Every time I click on the link it makes another 'pid' folder!

I followed Mozilla's instructions on backing up my 'profile' just in case I lost all my messages. It's getting that I daren't open an e-mail with an attachment in case I can't see it, only my jpg. HELP Please.

and I immediately began scrambling to get it back. I found this somewhere: "Don't Delete Files" is the preferred option because it saves the old profile's folder and allows you to recover the files to a new profile. So that gave me hope because that's what I had clicked (unfortunately, it was right before I saw the cancel button over on the right). That's what I get for being in a hurry I guess.

Anyhow, after 4 days of reading support forums and tons of trial and error, I'm no closer to restoring that profile than when I first started (although I've learned a lot about what does NOT work).

Btw, both my profiles have always been set up as POP3 at Gmail, although if I ever get this current problem sorted out I'll be shopping for a different POP3 provider. But that's another story.

I know how to create a new profile with Profile Manager. And I found the Profiles folders under both Thunderbird folder as well as ThunderbirdOLD folder. Have I been on the right track so far?

In the Thunderbird/Profiles folder, I don't see a folder with the deleted profile name (except the new ones (duds) I've since created ). On the other hand, I don't see the name of the profile that I did NOT delete either, but somehow it seems to be working just fine. Maybe it's the ".default" folder or ".default-release" folder? I've only ever had two profiles and I may have created the non-deleted profile first, so did that one end up being named .default? -shrug- I have no clue.

Anyhow, in the ThunderbirdOLD/Profiles folder, I also see ".default" as well as ".default-release" folders too. But in addition, I'm seeing a ".deletedprofile" named folder. So that's where I originally thought my several dozen email folders with several thousand emails and Address Book etc are hiding. But I've copied all the above mentioned folders into the several new Profiles I've created, on a trial and error basis but so far..... no luck. All I get when I open one is the new set up screen to set up a new pop3 account.... which I can do, but that's just starting from scratch without any of my saved data. I'm running out of ideas.

Where am I going wrong?

I'm on tb 128 and use roadrunner. I see my emails on spectrum server but can't download them? I was using pop, they said imap is needed.

   Username: Your full Spectrum email address

   Password: Your Spectrum email password

   SSL: On

   Protocol: IMAP

   Incoming Server Port: 993

   Outgoing Server Port: 587

   Requires Authentication: Yes, or checked

I sent an email last night. After doing so I found the email in the sent folder, but that was not the folder I wanted it in so I moved it to the preferred folder. Today when I looked in that preferred folder, it was not listed. I did a search for the email and it was listed as being in the preferred folder. However, when I click on the email, it says it is not available. What happened? It seems that since it is listed as being in the folder in the search, that it must exist in some form still. But how can I find it? That email was a lot of hard work and now I am not sure that it actually sent or not. Plus, I really need it for my own records. I'd greatly appreciate some help.

Thunderbird was deleted from my computer same time it was deleted on phone. On reinsttallation I find that sent mail does not get savedd AND they want my password for everymove, then they tell me it is invalid. When I had TB before, it was not necessaery to sign in or enter a password. If you can't eliminate this needing to enter it at every move, I

and fix the sent items being saved I will go to Outlook.  Thank you in advance for your help

In attempting to address inbox message duplication in Thunderbird (https://support.mozilla.org/en-US/questions/1453812#answer-1666737), I've been systematically deleting thousands of old emails from my inbox, followed by a folder compacting.

Now, many of the remaining messages are unreadable. Most appear to be blank /empty, while some appear as gibberish text. I've tried repairing the folder using the tool in Folder Properties. That may have made the problem worse.

On my Windows 10 laptop, Thunderbird updated from version 115.14.0 to 128.0.1esr, then two days later, to 128.1.0esr. After the last update, the mail tab is completely blank. Other tabs, such as address book and calendar, display properly. Thunderbird appears to work properly, because messages are downloaded and filtered normally.

I have tried changing to different layouts, clearing the startup cache, deleting and reinstalling both version 128 releases, upgrading from 128.0.1 to 128.1.0, and deleting (actually moving) the contents of the "smart mailboxes" folder, but nothing restores my view of mail folders or messages.

The error log reads: 1723992037003 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-dark@mozilla.org already installed, older version will be disabled 1723992038519 addons.xpi WARN Addon with ID thunderbird-compact-light@mozilla.org already installed, older version will be disabled Uncaught (in promise) NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIMsgFolder.server]

   setFolderPropertiesFromFolder chrome://messenger/content/folder-tree-row.mjs:399
   setServer chrome://messenger/content/folder-tree-row.mjs:262
   _createServerRow chrome://messenger/content/about3Pane.js:2135
   initServer chrome://messenger/content/about3Pane.js:962
   _initMode chrome://messenger/content/about3Pane.js:2121
   _toggleMode chrome://messenger/content/about3Pane.js:2069
   set activeModes chrome://messenger/content/about3Pane.js:1972
   init chrome://messenger/content/about3Pane.js:1611

folder-tree-row.mjs:399 Uncaught (in promise) TypeError: win.messageBrowser is undefined

   openTab chrome://messenger/content/mailTabs.js:102

mailTabs.js:102:13

Is one of my configuration files corrupted? Any help would be appreciated.

Some of my incoming emails have started to appear as unreadable machine code, after many trouble free years, the problem just started in the last few weeks. Using Win11, and TB automatically updated.

Thunderbird automatically updated to v128 earlier this week after I went to Help - About Thunderbird to check that it had updated to v115.14.

Everything seemed okay immediately after the update, but when I started Thunderbird the next day it was very unresponsive. Checking the Activity Manager showed that Thunderbird was indexing messages, but that this was happening very slowly. I let Thunderbird do its thing that day in the hope that things would settle down.

The next day when I started Thunderbird things were still bad. I tried Rebuilding the Global Database but when I restarted Thunderbird it was just as bad, if not worse.

I then turned off indexing in the Thunderbird settings and Thunderbird is now responsive and back to normal.

Is anyone else seeing anything like this? Any suggestions to fix the problem?

I am a long time Thunderbird user so my profile is very large with a lot of accounts, and has been through a lot of Thunderbird versions, so it is potentially more complicated than normal.

Thunderbird version is currently 128.1.0esr (32-bit).

Thanks

I used to use Virgin email but now have Thunderbird. Over the last few days when I get a notification of new message I get it twice. How do I disable the virgin ones.

Without any warning about half of my folders disappeared as did the icon for writing a new email, as you can tell by my lack of jargon, I am not very skilled in the world of software, just an essential user, so any suggestions welcome, up to and including a 'takeover' by one of the actual software engineers, please advise.