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Password retrieval

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I've just tried to access my logins via the password menu. Now, instead of being able to access them I'm told 'Please enter the Primary Password to log in but the log in button doesn't work. Why has this changed? How do I access my passwords?

I've just tried to access my logins via the password menu. Now, instead of being able to access them I'm told 'Please enter the Primary Password to log in but the log in button doesn't work. Why has this changed? How do I access my passwords?

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Can you login via the security device manager?

  • Settings -> Privacy & Security
    Security -> Certificates -> Security Devices

In the left panel select "Software Security Device". You can find "Log In" and "Log Out" and "Change Password" in the very right panel. You may have to Zoom out the page or go full screen to make this right panel visible.