![I-Firefox ye-Android logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-37-28-a0d9f0_1.png)
account sync settings mess
OK, I changed phone recently & managed to sync across from my old phone. I think I had to reset all the settings though, so it only saved/synced tabs & bookmarks etc...
The new phone then stopped working & so I'm now trying to sync again on another new phone, but nothing seems to be syncing or working at all. Even logging in never seems to work properly. Just lots of spinning icons & no response from Firefox browser/account.
Also the wording on the verification emails I received is absolutely awful & needs to be rewritten in my opinion, as they leave you with no clue what to do next?
If anyone at Firefox is listening, please contact me with some step by step clear instructions of how to resolve the current issues I'm facing trying to login, sync, reset settings, etc....
Thanks, I'm not sure why you've made having an account so cumbersome, awkward & unfriendly. It feels like your design goes against your company ethos.
If any other user have any help or advice your knowledge is appreciated.
All Replies (5)
Hi
Do you still have your data in another copy of Firefox, such as a desktop copy of Firefox?
Thanks Paul, I have Firefox on my laptop as well, which I can check tomorrow when I'm at work. So yes, maybe I can try something from there...
So I've looked on my laptop today & all the settings look fine for syncing etc...but they don't seem to give you any functions that can sync one phone to another...just sync on/off!!
If anyone has any knowledge on how to fix this issue let me know. The only alternative at present that I can see, is to try using other browsers....
By setting Firefox to Sync, any further devices connected will then Sync their data. You can also manually trigger a sync from either device.
Thanks Paul, but that's exactly what isn't happening. Does anyone have a solution for this problem?