Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mouse no longer scrolling on any web page using firefox

  • 10 iimpendulo
  • 2 inale ngxaki
  • 15 views
  • Impendulo yokugqibela ngu FredMcD

more options

Since yesterday, I cannot use the mouse wheel to scroll up or down on any web page. It's really annoying, as it works on all other software on the same computer. Already tried some solutions suggested online, nothing worked. I did not recently add any extensions nor changed any settings. Worked fine for years, now suddenly it refuses to scroll with the mouse wheel

Since yesterday, I cannot use the mouse wheel to scroll up or down on any web page. It's really annoying, as it works on all other software on the same computer. Already tried some solutions suggested online, nothing worked. I did not recently add any extensions nor changed any settings. Worked fine for years, now suddenly it refuses to scroll with the mouse wheel

All Replies (10)

more options

Do you have a touch screen or have a laptop with a touch pad?

Check that you run Firefox in desktop mode and not in tablet mode.

more options

Make sure all of your software is up to date.


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

No touch screen, browser is not running in tablet mode

more options

Yes, the problem is still there in safe mode.

more options

And the software?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

more options

What mouse do you use ? Does it come with special software (driver)?

more options

I am using a Logitech M720 Triathlon. It has been working fine for months, including in Firefox, but since two days, no longer. No software update in this time frame.

more options

Just tested Google Chrome and scrolling also does not work there. Works in every other type of software, but none of the two browsers.

more options

Download the current installer from its website and save it.

After, uninstall the current program. Then, reboot the computer.

After, run the new installer.

more options

If there is still a problem, contact its support.