![I-Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
FIREFOX CRASHES EVERYTIME I TRY TO PLAY A VIDEO?
Not only do i not have any audio on my Macbook Air (13inch 2011) but it now crashes everytime i try to play a video from a website.
Ive tried updating flash and repaired permissions but no luck
MacOS Sierra 10.12.6
Any help?
All Replies (3)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
Report ID Date Submitted bp-79e11d18-9a59-4a70-8d47-9ea181171017 17/10/2017 14:17 bp-d052435b-7733-4f7c-9573-6b4411171017 17/10/2017 11:58 bp-0b5b69a0-4987-446a-8d30-b55e01171016 16/10/2017 21:16 bp-4f2a48b4-e798-4000-8e52-3d0081171016 16/10/2017 20:54 bp-08bda8e3-53c0-4831-b6e8-cd94c1171016 16/10/2017 20:35 bp-fba02192-73bb-4f72-a8e7-00f461171016 16/10/2017 16:34 bp-0923e1d2-a7b6-4928-9b83-295741171016 16/10/2017 16:12 bp-eb8c07a6-5241-46aa-9d3c-d6c1d0171016 16/10/2017 13:08 bp-f58b8459-0a5a-4259-a6fc-d42d41171015 15/10/2017 23:09 bp-2bb0121a-595f-4de3-a27d-c7e721171015 15/10/2017 22:58 bp-ec5dbfa9-3488-4c24-9214-415190171015 15/10/2017 22:43 bp-b798e0e8-7d01-4982-988c-9c3991171015 15/10/2017 22:42 bp-7ba17e41-cc3c-4118-ba93-ad51b1171015 15/10/2017 22:42 bp-c3f3b955-6738-48ae-99a3-7e1bb1171015 15/10/2017 22:42 bp-b4a63e64-41ae-4ce9-a646-7ce341171015 15/10/2017 22:30 bp-c3c3a108-26e4-45c6-b2fe-074fc1171015 15/10/2017 22:28 bp-16c7d496-8489-47bf-8cab-bef551171015 15/10/2017 22:24 bp-5a5251f4-52a4-4f17-b3ab-1b3c41171014 14/10/2017 22:20 bp-c5101c1b-1ab9-486f-b9c9-dd70c1171014 14/10/2017 22:16 bp-b8c30d4e-fbdf-439b-b265-fe0380171014 14/10/2017 22:08 bp-a05c6713-d104-4e77-884c-1d0561170612 12/06/2017 17:47
Ilungisiwe
thanks, the first crash in the list will receive a fix in the upcoming firefox 57, due to be released week. you could try it right now in the beta state: https://www.mozilla.org/firefox/channel/desktop/