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Firefox actualized the new version, but it looks only a black screen and no watch buttons and scroll bars, nothing

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The new version of Firefox dosen't work is only a black screen without buttons and scroll bars. I try re install and uninstall and erase files, but dosen't work.

The new version of Firefox dosen't work is only a black screen without buttons and scroll bars. I try re install and uninstall and erase files, but dosen't work.

All Replies (3)

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Sorry, please disable hardware acceleration as a temporary workaround. This is an incompatibility between Firefox 33 and some older graphics card/chipset drivers. More info: https://support.mozilla.org/questions/1025438

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I prefer use other navegator while solve the problems.

Thanks

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Okay, well, let us know if you have any questions.