Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox crashes

rmaples
rmaples
more options

I was using Wetransfer.com to upload a 500mb zip file from a macbook pro (brand new) and it crashed after many attemps (most often near 97%) but a few times around 40%. It would freeze and finder would ask to resume but not work. I used Safari and it worked right off the bat, right away. How do I use mozilla in the future if it can't upload files to wetransfer.com

I was using Wetransfer.com to upload a 500mb zip file from a macbook pro (brand new) and it crashed after many attemps (most often near 97%) but a few times around 40%. It would freeze and finder would ask to resume but not work. I used Safari and it worked right off the bat, right away. How do I use mozilla in the future if it can't upload files to wetransfer.com

All Replies (1)

debjanichatterjee
debjanichatterjee
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.