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Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Why did Firefox stop working after I dowloaded an update?

  • 4 tontu
  • 8 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy BadRobot

BadRobot
BadRobot
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I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

I got a message yesterday, urging me to update my Firefox. I ignored it and unfortunately, Firefox crashed three times during the day (yesterday). Now today, I decided to try dowloading the new update. I clicked on the Firefox button, help, About Firefox and at first, it froze and nothing happened. I tried the same process again: Firefox/Help/About Firefox This time, it dowloaded and then I got a message to "apply" the update. Immediately, it came logged off from Firefox so I thought that this meant I had to shut down my computer which I did. Then, when I restarted the computer, I clicked on Firefox and saw the message: Firefox has stopped working. What's going on? Please help!

Saafara biñ tànn

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

Jàng tontu lii ci fi mu bokk 👍 1

All Replies (4)

Michael Verdi
Michael Verdi
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Saafara yiñ Tànn

It could be that the installation process was interrupted and didn't complete. Try using another browser to download and install a fresh copy from mozilla.org/firefox

BadRobot
BadRobot Ki laajte
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Thank you Verdi. Should I uninstall the original Firefox?

Michael Verdi
Michael Verdi
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It wouldn't hurt to uninstall the old version but usually not necessary. I'd just try installing first. If that doesn't work you can delete and install with these instructions - Reinstall Firefox

BadRobot
BadRobot Ki laajte
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WOOHOO! I am pleased to announce that my Firefox is working! Thanks again Verdi!

BadRobot moo ko soppali ci