Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Allowed popups do not load in Firefox 4

Larry and Roz
Larry and Roz
more options

In Firefox 4, clicked on my credit card statement link on Chase website, and an empty window opened. In Firefox 3, my statement comes up with an option to save as PDF. Cannot do this in Firefox 4. Just get a blank. Have enabled popups for this website. Uninstalled Firefox 4 and went back to Firefox 3.611, which I am now using and the site works perfectly.

In Firefox 4, clicked on my credit card statement link on Chase website, and an empty window opened. In Firefox 3, my statement comes up with an option to save as PDF. Cannot do this in Firefox 4. Just get a blank. Have enabled popups for this website. Uninstalled Firefox 4 and went back to Firefox 3.611, which I am now using and the site works perfectly.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You should at least update to the latest Firefox 3.6.x version (currently 3.6.17).

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Larry and Roz
Larry and Roz Ki laajte
more options

I am using Firefox 3.6.17 and the popup works. Do the instructions in your post apply to Firefox 4, which is where I am having the problem? Thanks