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I keep getting an error message when trying to connect to sync on my Android saying the user name and password are invalid.

  • 1 tontu
  • 2 am na jafe-jafe bii
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  • i mujjee tontu mooy Matt Brubeck

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I am using Firefox 4.0 Beta 7 on both my Android as well as my laptop. I am trying to set up the sync feature and keep getting the error message on my Android saying that the username or password are invalid. I have tried uninstalling and reinstalling, I have tried changing my password. I continue to get this error message.

I am using Firefox 4.0 Beta 7 on both my Android as well as my laptop. I am trying to set up the sync feature and keep getting the error message on my Android saying that the username or password are invalid. I have tried uninstalling and reinstalling, I have tried changing my password. I continue to get this error message.

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Can you try again with Firefox 4.0b8 (desktop) and 4.0b3 (Android)? We have changed the way that Sync setup works, and it no longer requires entering the password and sync key by hand.

For details, see: http://blog.mozilla.com/services/2010/12/22/easy-setup-for-firefox-sync/