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Started to download 3.6.7 download has paused and will not restart. What do I do now?

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While downloading the 3.6.7 of firefox the download was paused. Now when I go to the help tab and select Resume Downloading Firefox 3.6.7 it opens a dialog box and says connecting to the update server and does nothing. What do I do to resolve this issue and get the download completed?

While downloading the 3.6.7 of firefox the download was paused. Now when I go to the help tab and select Resume Downloading Firefox 3.6.7 it opens a dialog box and says connecting to the update server and does nothing. What do I do to resolve this issue and get the download completed?

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See http://kb.mozillazine.org/Software_Update (Software Update not working properly)

Remove the files in the updates and updates\0 folder:

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates (%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)

C:\Program Files\Mozilla Firefox\updates


Your above posted system details show outdated plugin(s) with known security and stability risks.

  • Shockwave Flash 10.1 r53

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.

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neither of the files for Mozilla Firefox update exist on my computer there is a file called updater and update.locale. Firefox is crashing and I am guessing I am having the problem because of this update issue ? Any help would be appreciated.

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Is there an update folder in the Firefox program folder (C:\Program Files\Mozilla Firefox\) ?

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No update folder. Updater files. Should I create the folder?

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No. You do not have to create that folder.

Do you still have that error if you try to update via Help > Check for Updates ?


You can download and install the full Firefox 3.6.17 version from