Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

The new FireFox 3.6.7 crashes on Zynga's Vampire Wars

more options

The newly 3.6.7 version of FireFox crashes whenever you open Zynga's Vampire Wars on Facebook. This doesn't happen before the update.

URL of affected sites

http://

The newly 3.6.7 version of FireFox crashes whenever you open Zynga's Vampire Wars on Facebook. This doesn't happen before the update. == URL of affected sites == http://

All Replies (4)

more options

No responses yet... I guess I'll have to resort to IE for now.

more options

Do you have a crash ID? (Go to about:crashes in your address bar and copy and paste the first few lines here)

more options

Can you provide me with your Crash ID? This can help me find the cause of your crash.

Inside Firefox: https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Outside Firefox: https://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it#Getting_your_crash_report

Crash troubleshooting

Add-ons

One of your add-ons might be the culprit. Try running Firefox in Diagnose Firefox issues using Troubleshoot Mode with all add-ons disabled. If that solves the problem, see Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and possibly Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Are your plugins updated? Check this by going to http://www.mozilla.com/en-US/plugincheck/

Are you using the newest version of Firefox?

It is important you use the latest version of Firefox because it includes stability and security updates. The latest version of Firefox can always be downloaded from http://www.getfirefox.com. You can check if you are using the latest version of Firefox by going to Help | About Mozilla Firefox. If you are not, see Update Firefox to the latest release

Malware

Different types of Malware can cause Firefox to crash. For more information, please see Troubleshoot Firefox issues caused by malware

more options

i was having the same problem. i uninstalled all of my java related add-ons and reinstalled java from this site. the only thing that i can see is that you have Java Console 6.0.20. they now have out 6.0.21. hope this helps