Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

opening new email account

  • 4 tontu
  • 0 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy genedean198

more options

I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and password on comcast and it opens my existing email. It will not accept the password on Thunderbird. error message shows a code (AUTH 1014)

I have a comcast email account that I want to start accessing through Thunderbird but the installation fails due to a conflict of the password. I use the same address and password on comcast and it opens my existing email. It will not accept the password on Thunderbird. error message shows a code (AUTH 1014)

Saafara biñ tànn

So helping users with their ISP is the primary mission for open source software :-)

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

https://www.xfinity.com/support/articles/third-party-email-access

I can only guess that the 'advanced settings' in the first screenshot may be of interest. Good luck. I'm not and cannot ever become a Comcast customer. I feel grateful for that.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (4)

more options

Comcast requires a unique password when using any email client. It is separate from a website password. A web search for comcast app password may give you the steps, or check directly with comcast.

more options

I have spent over 2 hours today trying to talk to a knowledgeable support tech there...lol...I could not get anyone to understand what I needed.....

more options

Saafara yiñ Tànn

So helping users with their ISP is the primary mission for open source software :-)

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email?INTCMP=ILC:XA:GEN:GEN5bfebd84b5e3a

https://www.xfinity.com/support/articles/third-party-email-access

I can only guess that the 'advanced settings' in the first screenshot may be of interest. Good luck. I'm not and cannot ever become a Comcast customer. I feel grateful for that.

more options

Kudos to you! I had to hunt the security settings since the url was updated but after making the suggested changes in settings, it worked fine...Thanks so much!