Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't Reset My Password

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 8 views
  • i mujjee tontu mooy Paul

more options

I'm logged into my account, on two devices, and they used to Synch. They stopped, however I able to access both accounts, view and alter Homepage, Settings, view Logins, send and receive Authorised Emails & Verification Codes but can't login, sync and reset. I've sought help over two years and Nothing has happened. I've until 16 March before I'm locked out (yep, I can access my SUMO Acct information without issue!) Please, I've YEARS of research and data analysis used for work and school. I'm asking for someone, anyone, to please acknowledge they see this and try to help me. That's all. Yes, I've tried every troubleshooting option several times, so please no passing me of with a link or FAQ suggestions. Please, can I have some support? Y'all are supposed to be the opposite of Google!

I'm logged into my account, on two devices, and they used to Synch. They stopped, however I able to access both accounts, view and alter Homepage, Settings, view Logins, send and receive Authorised Emails & Verification Codes but can't login, sync and reset. I've sought help over two years and Nothing has happened. I've until 16 March before I'm locked out (yep, I can access my SUMO Acct information without issue!) Please, I've YEARS of research and data analysis used for work and school. I'm asking for someone, anyone, to please acknowledge they see this and try to help me. That's all. Yes, I've tried every troubleshooting option several times, so please no passing me of with a link or FAQ suggestions. Please, can I have some support? Y'all are supposed to be the opposite of Google!

All Replies (1)

more options

Hi

Thank you for your question.

Just to clarify, you can log into two devices with your Firefox Account and can access your account at Mozilla Support...?

What is the problem you are having?