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Hi, I cannot sign in to my account on the other computer. why?

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I've just downloaded Mozilla Thunderbird to my other laptop and I cannot sign in to my account on it. It says my username or password not valid.What can I do?

I've just downloaded Mozilla Thunderbird to my other laptop and I cannot sign in to my account on it. It says my username or password not valid.What can I do?

All Replies (3)

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Try to verify your credentials via webmail.

Who is your email provider?

What is your account type - POP or IMAP?

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How can I verify them? Zoho Mail, IMAP

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You login to your account via web browser, hence 'webmail'.