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Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox won't open

  • 4 tontu
  • 2 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy K1teach

K1teach
K1teach
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After updating our Mac to Sierra, Firefox won't open. I've deleted and downloaded Firefox, but still won't open. The only way we got it to open was with apple support in test mode. They recommended I contact you for help.

After updating our Mac to Sierra, Firefox won't open. I've deleted and downloaded Firefox, but still won't open. The only way we got it to open was with apple support in test mode. They recommended I contact you for help.

All Replies (4)

Shadow110
Shadow110
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Please uninstall firefox and then delete the folders for it. Download and install the full installer from here.

https://www.mozilla.org/en-US/firefox/all/


Please let us know if this solved your issue or if need further assistance.

K1teach
K1teach Ki laajte
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Unfortunately, this did not work. When I click to open, the icon bounces but nevers open.

Shadow110
Shadow110
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Can you boot into safe mode (Not a Mac user ) then try deleting.

https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

If that fails try installing over top with full version installer. https://www.mozilla.org/en-US/firefox/all/ Then uninstall if it installs. Repeat install once removed.


Please let us know if this solved your issue or if need further assistance.

K1teach
K1teach Ki laajte
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Didn't work