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AVG sends me a message that it is unable to check my incoming emails for viruses due to an encryption - what does this mean?

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vanisle.gal
vanisle.gal
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when my emails are being downloaded AVG indicates the messages cannot be checked for viruses due to an encryption - what does this mean?

Telus is my email server (??) not sure of the correct terminology

when my emails are being downloaded AVG indicates the messages cannot be checked for viruses due to an encryption - what does this mean? Telus is my email server (??) not sure of the correct terminology

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user1121639
user1121639
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What it means is that Thunderbird is correctly using security (SSL/TLS), in its communications with the e-mail server, and AVG is unable to scan the incoming/outgoing e-mails because of this.

It is recommended that e-mail scanning be disabled in antivirus programs, because antivirus programs already automatically scans everything when it is accessed. So e-mail scanning is an unnecessary duplication, and that e-mail scanning itself can cause problems, as in this case.

So disable e-mail scanning in AVG.