Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Amazon video wont play despite having widevine always active

  • 3 tontu
  • 5 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Browbeating

more options

Amazon prime videos all give the same error stating I need the widevine content decryption module. This is present in the plugins and always active. I have tried re-starting and re-loading but nothing works. What do I need to do to watch a film?

Amazon prime videos all give the same error stating I need the widevine content decryption module. This is present in the plugins and always active. I have tried re-starting and re-loading but nothing works. What do I need to do to watch a film?

Saafara biñ tànn

Solved it!!!! Firefox wont work with the widevine cdm in conjunction with a linux operating system. Google Chrome is the one that works. Downloaded it, installed it and happily watching Amazon Prime again.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (3)

more options

Saafara yiñ Tànn

Solved it!!!! Firefox wont work with the widevine cdm in conjunction with a linux operating system. Google Chrome is the one that works. Downloaded it, installed it and happily watching Amazon Prime again.

more options

It is supposed to work on Linux according to "Watch DRM content on Firefox." Could you mention your specific distribution?

more options

I would like to but am not sure what specific distribution means