Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is it I cannot log onto support using firefox but can using IE11

  • 4 جواب دیں
  • 3 میں یہ مسئلہ ہے
  • 17 دیکھیں
  • آخری جواب بذریعہ morcdm

more options

Have reset password as couldn't log on so requested password reset. Default browser is IE11 so return email defaulted to that. When the loaded and tried to logon to Firefox, it won't work.

Have reset password as couldn't log on so requested password reset. Default browser is IE11 so return email defaulted to that. When the loaded and tried to logon to Firefox, it won't work.

منتخب شدہ حل

تمام جوابات (4)

more options

Please explain the problem in detail. What happens? Error messages?

more options

Simply displays error message

"Please enter a correct username and password. Note that both fields are case-sensitive."

more options

Type about:preferences#security<enter> in the address bar.

Under Logins, Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Make sure the information is correct. (Is there more than one ? )

If you still have problems, remove the entry so you can start over.

more options

منتخب شدہ حل

Fixed Thank you