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Firefox crashes and so the windows
Dear sir/madam!
I have installed windows 10 and the latest version of FF
when I run FF it crash and so the my graphic card
the windows os go to a black screen, and I have to plug out the power to restart my laptop
the other brower like edge, chrome, Chrome +, ... running normally
Please fix that error because I like FF the best with many excellent addon
Best regard!
تمام جوابات (3)
Thank you We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
I don't find "submitted" to double click
In folder Crash report there are 1 folder name "events" and 2 files name InstallTime20141027150301 and InstallTime20150630154324
The problem is: double click to run FF on desktop, the whole windows 10 OS go to black screen, i have to plug out the power, and restart my laptop
thanks!
sorry! i can't take a screen shot because of black screen!