Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Dear sir, I am unable to view you tube in firefox browser. only audio is hearing. black screen dispayed. I can see it on other browser. please advise.

  • 3 جواب دیں
  • 1 میں یہ مسئلہ ہے
  • 8 دیکھیں
  • آخری جواب بذریعہ the-edmeister

more options

Dear sir, I am unable to view you tube in Firefox browser. only audio is hearing. black screen displayed. I can see it on other browser. please advise. however I can see thumbnail when I move mouse over time line of the video stream. regards

Dear sir, I am unable to view you tube in Firefox browser. only audio is hearing. black screen displayed. I can see it on other browser. please advise. however I can see thumbnail when I move mouse over time line of the video stream. regards

منتخب شدہ حل

Paz 3,

If you can't update your graphics / video drivers, try disabling hardware acceleration.

اس جواب کو سیاق و سباق میں پڑھیں 👍 0

تمام جوابات (3)

more options

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

more options

Windows 7 Pro, Firefox 39.0

I have the same issue, videos on You Tube only play sound in Firefox, but the videos do play correctly in Chrome or Explorer. This seems to return after I have searched Firefox Help, found a solution, then upgrade to a 'new' Firefox version. The problem reoccurs.

I did perform the following, per a Help suggestion:

"Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

But the "Use hardware accel. when available" was/is already selected.

more options

منتخب شدہ حل

Paz 3,

If you can't update your graphics / video drivers, try disabling hardware acceleration.