Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Is there any way to retrieve or recover lost personal data from my Firefox account?

  • 2 відповіді
  • 1 має цю проблему
  • 2 перегляди
  • Остання відповідь від elainevillegas

more options

Not knowing what it really meant, I checked the box that says "Remove my Firefox personal data and customizations" as I was uninstalling Firefox. (I just thought it will remove it from my computer... but not from my account!) Now that I reinstalled it, I realized that it meant removing all of my personal data from my Firefox account. -_____- Is there any way to retrieve them?

Not knowing what it really meant, I checked the box that says "Remove my Firefox personal data and customizations" as I was uninstalling Firefox. (I just thought it will remove it from my computer... but not from my account!) Now that I reinstalled it, I realized that it meant removing all of my personal data from my Firefox account. -_____- Is there any way to retrieve them?

Змінено elainevillegas

Обране рішення

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

Читати цю відповідь у контексті 👍 2

Усі відповіді (2)

more options

Вибране рішення

No, I'm afraid not. If you choose to remove personal data when uninstalling Firefox the all Firefox profile folders are removed. Not only from the current Firefox version, but from others as well if you have other Firefox builds installed. This choice should be used with much care.

You can try to recover some data with an undelete utility like Recuva.

more options

Thanks a lot cor-el! Unfortunately, I've tried Recuva, but I still couldn't find that Firefox profile file... must have been because I shredded my temporary files and deleted items using McAfee right after uninstalling Firefox... and before using Recuva. Should have given more thought about it. I definitely learned my lesson. Thanks again!