Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Save Password Dialogue Box Not Displaying

  • 2 відповіді
  • 8 мають цю проблему
  • 2 перегляди
  • Остання відповідь від metaman

metaman
metaman
more options

I am seeing behavior that suggests that the dialogue box for saving passwords is invisible:

  • I can frequently see the outline of a box where the dialogue box would be
  • On a couple of occassions, the dialogue box would appear for a few seconds before disappearing - I was once even able to save it
  • On sites where I enter a password, hyperlinks are not recognized in the area where the save password dialogue would normally appear - it's as if the window is there but not visible.

I have uninstalled and reinstalled.

Private Browsing is Off. Save passwords is checked.

I am seeing behavior that suggests that the dialogue box for saving passwords is invisible: * I can frequently see the outline of a box where the dialogue box would be * On a couple of occassions, the dialogue box would appear for a few seconds before disappearing - I was once even able to save it * On sites where I enter a password, hyperlinks are not recognized in the area where the save password dialogue would normally appear - it's as if the window is there but not visible. I have uninstalled and reinstalled. Private Browsing is Off. Save passwords is checked.

Обране рішення

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
Читати цю відповідь у контексті 👍 1

Усі відповіді (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Вибране рішення

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
metaman
metaman Власник питання
more options

Thank you Cor-el! I did what you said, and the problem disappeared. I enabled the add-ons a few at a time, and lo and behold, the problem never came back. I now have all add-ons enabled, and password saving is working.

Just going through that process cured it.

Thank you!