Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

In the middle of a session all of my bookmarks disappeared, they won't restore, and I can't make new bookmarks.

  • 4 відповіді
  • 1 має цю проблему
  • 10 переглядів
  • Остання відповідь від Morbus

more options

I was using Firefox and my Bookmarks Menu had all of my Bookmarks (I used them several times). Later, during the same session I went to the Bookmarks Menu again to use another Bookmark and now all of my Bookmarks are gone. I also can't create new Bookmarks. How could they all of a sudden be gone if they were working just fine earlier in the session?

Operating system

Windows Vista

I was using Firefox and my Bookmarks Menu had all of my Bookmarks (I used them several times). Later, during the same session I went to the Bookmarks Menu again to use another Bookmark and now all of my Bookmarks are gone. I also can't create new Bookmarks. How could they all of a sudden be gone if they were working just fine earlier in the session? == Operating system == Windows Vista

Усі відповіді (4)

more options

Hi.

The most likely scenario is that a bookmark related extension you have installed caused some issue. Simply restarting the browser should fix the issue.

more options

Additional Troubleshooting Info: I also tried restarting my browser, restarting my computer, and all of the help options I could find on the Mozilla website, but still no luck.

more options

Please try to run Firefox in Safe mode (to disable extensions) to see if they come back.

more options

Thanks for all of your help! I ended up having to completely uninstall Mozilla Firefox from my computer. Then I reinstalled it and was then finally able to restore my Bookmarks (through Bookmarks / Organize Bookmarks / Import and Backup / Restore). I spent a good 3 hours on this!