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Email passwords
not able to send or receive emails. it does not recognize my passwords, nor do I have a primary password that I know of, so I'm not able to get in and change the password
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Усі відповіді (1)
Lets get this very clear. If you are asked for a primary password you have one, and you set it.
If you do not know it there are instructions here as to how to clear it, and all saved passwords.
However you will most likely not have a primary password, few do. In that case use the password manager to view and edit your passwords. https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb
Note this well, refusal to connect which result in a prompts to enter a new password is rarely that. Thunderbird has not forgotten a password. It is more likely you antivirus is simply messing up the connection attempt so Thunderbird asks you to give it a working authentication password.
As you have provided basically no context. I hope this goes some way towards answering your question, because I am guessing and extrapolating based on past experience, not current information from you.