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Can no longer log in to my online bank since latest FF browser

  • 3 відповіді
  • 1 має цю проблему
  • 2 перегляди
  • Остання відповідь від FredMcD

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This issue seems to have started since the latest FF update. I can no longer log into my bank (5/3) using FF. On any of my PCs using FF. I have cleared my cache, cookies, etc. I called the bank and they said it is my browser. The rep recommended I try another browser; so I did. If I use MS Edge, I can log in with no issues. But I don't like using Edge for various reasons. I want to stick with FF. Has anyone else had this issue with FF? Any one have any remedies that I might not have already tried?

This issue seems to have started since the latest FF update. I can no longer log into my bank (5/3) using FF. On '''any''' of my PCs using FF. I have cleared my cache, cookies, etc. I called the bank and they said it is my browser. The rep recommended I try another browser; so I did. If I use MS Edge, I can log in with no issues. But I don't like using Edge for various reasons. I want to stick with FF. Has anyone else had this issue with FF? Any one have any remedies that I might not have already tried?

Обране рішення

Thank you for your reply. Yes, I've done all those things... However, when you mentioned "Start In Troubleshoot(Safe) Mode (not Refresh)" I realized that I had not tried to refresh FF. I was about to roll FF back to V93 when I decided to do a refresh instead. Bingo! That fixed something (?) because I can now access my bank like normal. Thank you for the insight.

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Усі відповіді (3)

FredMcD
FredMcD
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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Вибране рішення

Thank you for your reply. Yes, I've done all those things... However, when you mentioned "Start In Troubleshoot(Safe) Mode (not Refresh)" I realized that I had not tried to refresh FF. I was about to roll FF back to V93 when I decided to do a refresh instead. Bingo! That fixed something (?) because I can now access my bank like normal. Thank you for the insight.

Змінено Clutch

FredMcD
FredMcD
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That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.