Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Learn More

Ця тема перенесена в архів. Якщо вам потрібна допомога, запитайте.

Just sent a question to support site that I can NOT log into my email account after auto update 38.3.0, can NOT log into my account for verifying the question!!

  • 2 відповіді
  • 3 мають цю проблему
  • 2 перегляди
  • Остання відповідь від nosern1

more options

I just posted a question about the latest auto update 38.3.0 that it is not longer possible to log into the different email accounts in a profile, only the first email account. My mozilla support account is linked to one of the email accounts that I can NOT log into. I can therefor NOT log into this email account for verifying the question. Your latest Thunderbird 38.3.0 is useless because it is no longer possible to log into the different email accounts in a profile, and your support solution is useless because you require me to log into the email account to verify the question. How to proceed?

I just posted a question about the latest auto update 38.3.0 that it is not longer possible to log into the different email accounts in a profile, only the first email account. My mozilla support account is linked to one of the email accounts that I can NOT log into. I can therefor NOT log into this email account for verifying the question. Your latest Thunderbird 38.3.0 is useless because it is no longer possible to log into the different email accounts in a profile, and your support solution is useless because you require me to log into the email account to verify the question. How to proceed?

Обране рішення

You can change your associated email in your support profile. As I have 38.3.0 and I can access all my email-accounts I suggest you try the initial tests:

Start T-bird with add-ons disabled. If it works one of your add-on is to blame and you need to enable them one by one.

Start your OS in safe mode with network enabled. If it works probably your antivirus is blocking or delaying. (Or a driver).

Читати цю відповідь у контексті 👍 1

Усі відповіді (2)

more options

Вибране рішення

You can change your associated email in your support profile. As I have 38.3.0 and I can access all my email-accounts I suggest you try the initial tests:

Start T-bird with add-ons disabled. If it works one of your add-on is to blame and you need to enable them one by one.

Start your OS in safe mode with network enabled. If it works probably your antivirus is blocking or delaying. (Or a driver).

more options

Reinstalling Thunderbird 38.3.0 and rebooting Windows 10 solved my problem. Multiple email accounts is working again.

Змінено nosern1