Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Mozilla Destek’te Ara

Destek dolandırıcılığından kaçının. Mozilla sizden asla bir telefon numarasını aramanızı, mesaj göndermenizi veya kişisel bilgilerinizi paylaşmanızı istemez. Şüpheli durumları “Kötüye kullanım bildir” seçeneğini kullanarak bildirebilirsiniz.

Learn More

Bu başlık arşivlendi. Yardıma ihtiyacınız varsa lütfen yeni bir soru sorun.

Firefox crashes when trying to start

  • 1 yanıt
  • 1 kişi bu sorunu yaşıyor
  • 7 gösterim
  • Son yanıtı yazan: Andrew

krizzle
krizzle
more options

When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport.

Since Firefox doesn't start, I can't add Details about the Crash automatically.

Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800


The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

When trying to start Firefox, only the crashreporter opens. When trying to submit Crash to Firefox, crashreporter fails to send Crashreport. Since Firefox doesn't start, I can't add Details about the Crash automatically. Content of .extra: SafeMode=1 StartupTime=1444053707 ProductName=Firefox Vendor=Mozilla ReleaseChannel=release Version=41.0.1 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=41.0.1&buildid=20150929144111 InstallTime=1443839077 BuildID=20150929144111 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1444053707 SecondsSinceLastCrash=3 BreakpadReserveAddress=55640064 BreakpadReserveSize=67108864 BlockedDllList= SystemMemoryUsePercentage=26 TotalVirtualMemory=4294836224 AvailableVirtualMemory=4064043008 TotalPageFile=9849233408 AvailablePageFile=7414206464 TotalPhysicalMemory=8507056128 AvailablePhysicalMemory=6278348800 The dump file is too large, so I uploaded it: http://www.solidfiles.com/d/2ba2ac081a/

Tüm Yanıtlar (1)

Andrew
Andrew
  • Moderator
more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.