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After updating firefox, some websites are displayed in a weird manner. What is the problem?

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Hello there,

pretty much every time after Firefox updates the Windows 7 PC browser, some of my websites are displayed in a very weird way. Links don't work, pictures are not displayed, the whole structure of the website is mixed up. Other sites, though, have no problem whatsoever. Usually, a couple of weeks after the update, the problem suddenly disappears - until the next major update. Does anybody know what the problem is?

Thanks for your help!

Hello there, pretty much every time after Firefox updates the Windows 7 PC browser, some of my websites are displayed in a very weird way. Links don't work, pictures are not displayed, the whole structure of the website is mixed up. Other sites, though, have no problem whatsoever. Usually, a couple of weeks after the update, the problem suddenly disappears - until the next major update. Does anybody know what the problem is? Thanks for your help!

All Replies (1)

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

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