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add-on remove button has gone on add-on page (how do i delete it)

  • 1 reply
  • 3 have this problem
  • 8 views
  • Last reply by helpplspen

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Hi:

I created a new profile and transferred the suggested files per KB. I have not added any add-ons thru the user interface.

however this 1 add-on was there when i viewed the about addons page Addon is called "Adobe Acrobat - create PDF 1.0"

this is an old addon tthat the remove button was either never there or disappeared. its been in my list and noted as this for over 6 months.

How do I delete this addon in the new profile? Which one of the files i transferred would hold this stuck addon?

see screenshots for the culprit. OLD proifle (shows it will more information and no delete button) NEW profile (shows it is there)


thankyou

Hi: I created a new profile and transferred the suggested files per KB. I have not added any add-ons thru the user interface. however this 1 add-on was there when i viewed the about addons page Addon is called "Adobe Acrobat - create PDF 1.0" this is an old addon tthat the remove button was either never there or disappeared. its been in my list and noted as this for over 6 months. How do I delete this addon in the new profile? Which one of the files i transferred would hold this stuck addon? see screenshots for the culprit. OLD proifle (shows it will more information and no delete button) NEW profile (shows it is there) ---- thankyou

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see screenshots for the culprit.


OLD proifle (shows it will more information and no delete button)


NEW profile (shows it is there)