Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why firefox always crashes whatever i do ?

  • 17 replies
  • 6 have this problem
  • 1 view
  • Last reply by Musicman625

more options

firefox always crashes and ask to restart or quit i tried reinstalling firefox tried using an old version even reinstalling the whole windows with trying xp , 7 & 8


after fresh install (after os replacement) it runs good but then ( may be 3 days later ) it starts crashing many times ( sometimes every 5 seconds )

this also occurs with other browsers such as internet explorer and others 

this is very annoying , please help

firefox always crashes and ask to restart or quit i tried reinstalling firefox tried using an old version even reinstalling the whole windows with trying xp , 7 & 8 -------------------------------- after fresh install (after os replacement) it runs good but then ( may be 3 days later ) it starts crashing many times ( sometimes every 5 seconds ) this also occurs with other browsers such as internet explorer and others ----------------------------- this is very annoying , please help

Chosen solution

So other browsers crash too? If so you may need to check your RAM.

Read this answer in context 👍 1

All Replies (17)

more options

this is the report details : _ AdapterDeviceID: 29c2 AdapterVendorID: 8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter@mozilla.org:1.1a AvailableVirtualMemory: 1796239360 BuildID: 20120215223356 CrashTime: 1375285541 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1374707651 Notes: AdapterVendorID: 8086, AdapterDeviceID: 29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1079 StartupTime: 1375284463 SystemMemoryUsePercentage: 28 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 10.0.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:


See also:

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

more options

well thanks for response

i found tons of errors here the latest ones as you asked

bp-7fae385b-fd4b-4b5a-8fc8-16f012130731 bp-8594aeef-5400-4e6e-b49a-2028d2130731 bp-0e6e7541-4edd-406f-b04a-8f0162130731 bp-dfa00ea6-9ef7-4d8b-aa04-bf40d2130731 76cede54-0c02-4705-a801-7c30c79d2edd d2e86daf-dbff-4596-8a1e-b818e4f65769 c408a272-0416-48d3-b224-704c9a602017 6cc2ba57-9193-4b2e-b3f2-407c808574e6 1596833c-b0f3-45e4-90e5-71ba3c287787 1660e847-2000-4a8e-9678-2d15596ff00d a9e4ebdc-9f41-4467-9710-b03f3a42be9a bp-78a0f8ce-b26a-42ab-b0c8-e0f612130728 bp-03d9ab65-4ae8-4a36-911d-a9d7c2130728

i do not know what those mean >>> and there are more and more of them thanks again

more options

well thanks for response

i found tons of errors here the latest ones as you asked

bp-7fae385b-fd4b-4b5a-8fc8-16f012130731
bp-8594aeef-5400-4e6e-b49a-2028d2130731
bp-0e6e7541-4edd-406f-b04a-8f0162130731
bp-dfa00ea6-9ef7-4d8b-aa04-bf40d2130731
76cede54-0c02-4705-a801-7c30c79d2edd
d2e86daf-dbff-4596-8a1e-b818e4f65769
c408a272-0416-48d3-b224-704c9a602017
6cc2ba57-9193-4b2e-b3f2-407c808574e6
1596833c-b0f3-45e4-90e5-71ba3c287787
1660e847-2000-4a8e-9678-2d15596ff00d
a9e4ebdc-9f41-4467-9710-b03f3a42be9a
bp-78a0f8ce-b26a-42ab-b0c8-e0f612130728
bp-03d9ab65-4ae8-4a36-911d-a9d7c2130728

i do not know what those mean >>> and there are more and more of them thanks again

Modified by cor-el

more options

ok here the info :

 Application Basics
       Name
       Firefox
       Version
       10.0.2
       User Agent
       Mozilla/5.0 (Windows NT 6.2; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
       Profile Directory
         Open Containing Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       IDM CC
       7.3.51
       true
       mozilla_cc@internetdownloadmanager.com
       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org
 Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20120215223356
       browser.startup.homepage_override.mstone
       rv:10.0.2
       browser.tabs.warnOnClose
       false
       extensions.lastAppVersion
       10.0.2
       gfx.blacklist.direct2d
       2
       gfx.blacklist.layers.direct3d10
       2
       gfx.blacklist.layers.direct3d10-1
       2
       gfx.blacklist.layers.opengl
       4
       gfx.blacklist.webgl.opengl
       4
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1374840064
       places.history.expiration.transient_current_max_pages
       80249
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
       Vendor ID
       8086
       Device ID
       29c2
       Adapter RAM
       Unknown
       Adapter Drivers
       igdumd32
       Driver Version
       8.15.10.2697
       Driver Date
       10-1-2012
       Adapter RAM (GPU #2)
       Unknown
       Adapter Drivers (GPU #2)
       Unknown
       Direct2D Enabled
       Blocked for your graphics driver version.
       DirectWrite Enabled
       false (6.2.9200.16384)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
       GPU Accelerated Windows
       0/1
more options

try to update firefox to version 22

to do this go to Firefox button/ Help > About Firefox > Check for updates

more options

ok i will >> i was on 22 but thinking it was the problem i installed the old version 10 and stopped updates tying to solve

untill it update ,,, waiting for any other solutions

more options

ok i updated to 22 >>> the same occurs : error details :


AdapterDeviceID: 0x29c2 AdapterVendorID: 0x8086 Add-ons: mozilla_cc@internetdownloadmanager.com:7.3.51,{972ce4c6-7e08-4474-a285-3208198ce6fd}:10.0.2,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 5593997312 AvailablePhysicalMemory: 2353664000 AvailableVirtualMemory: 1739755520 BuildID: 20130618035212 CrashTime: 1375292821 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1373200479 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2697 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 364 StartupTime: 1375292582 SystemMemoryUsePercentage: 26 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 22.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 0 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 2 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] SEQPACKET 5 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6AF4AFC3-57CB-487B-9C5D-CBB81BF0D5A7}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] SEQPACKET 4 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{87E0A6CD-4DFD-4D98-8E68-4C1EB43D57FC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] SEQPACKET 1 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{74B23ED4-E0B5-462E-84FE-FEC9A38895BF}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] SEQPACKET 3 : 2 : 5 :  
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{22CE1964-FD8E-440D-8494-57690A30D2A8}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

more options

after updating to 22


 Application Basics
       Name
       Firefox
       Version
       22.0
       User Agent
       Mozilla/5.0 (Windows NT 6.2; rv:22.0) Gecko/20100101 Firefox/22.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       IDM CC
       7.3.51
       true
       mozilla_cc@internetdownloadmanager.com
       Troubleshooter
       1.1a
       true
       troubleshooter@mozilla.org
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       808960
       browser.places.smartBookmarksVersion
       4
       browser.search.update
       false
       browser.startup.homepage_override.buildID
       20130618035212
       browser.startup.homepage_override.mstone
       22.0
       browser.tabs.warnOnClose
       false
       extensions.lastAppVersion
       22.0
       gfx.blacklist.direct2d
       2
       gfx.blacklist.layers.direct3d10
       2
       gfx.blacklist.layers.direct3d10-1
       2
       gfx.blacklist.layers.opengl
       4
       gfx.blacklist.webgl.opengl
       4
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1374840064
       places.history.expiration.transient_current_max_pages
       80249
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
       storage.vacuum.last.index
       0
       storage.vacuum.last.places.sqlite
       1374840060
 Graphics
       Adapter Description
       Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
       Adapter Drivers
       igdumd32
       Adapter RAM
       Unknown
       Device ID
       0x29c2
       DirectWrite Enabled
       false (6.2.9200.16384)
       Driver Date
       10-1-2012
       Driver Version
       8.15.10.2697
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic
       Vendor ID
       0x8086
       WebGL Renderer
       Google Inc. -- ANGLE (Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0))
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9.6
       4.9.6
       NSS
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSMIME
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSSSL
       3.14.3.0 Basic ECC
       3.14.3.0 Basic ECC
       NSSUTIL
       3.14.3.0
       3.14.3.0
more options
more options

ok i disabled hardware acceleration nothing changed >>>> still crashing

more options

Chosen Solution

So other browsers crash too? If so you may need to check your RAM.

more options

ya other browsers crash too i have 2 RAM i will try remove one by another and see

more options

i think the problem was my 2 GB RAM >> after i removed it .. a slower PC :) but with no crash till now and i am waiting .. thanks everybody i will try to change that stupid ram if no crash happens next few days

and thanks again for help

more options

Here's one fix that worked for me: I just started having this problem, severely...... with Internet Explorer and Firefox. So I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones.

Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!