Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes as soon as I click the Firefox icon.

  • 3 replies
  • 5 have this problem
  • 5 views
  • Last reply by ttorontali

ttorontali
ttorontali
more options

When I click the firefox icon, it doesn't open at all. It just pops up the crash reported. It crashes immediately when I click the icon. It won't start in safe mode either. How can I get my Firefox working again?

When I click the firefox icon, it doesn't open at all. It just pops up the crash reported. It crashes immediately when I click the icon. It won't start in safe mode either. How can I get my Firefox working again?

Modified by ttorontali

Chosen solution

I ended up having to install an older version of Firefox (9.0.1). Firefox 10 just won't work on my mac.

Read this answer in context 👍 0

All Replies (3)

Hasan
Hasan
more options

-> Firefox crashes when you open it

Check and tell if its working.

Hasan
Hasan
more options

Create a New Profile as a test to check if your current profile is causing the problems.

IF that New Profile works then you can recover your History, Bookmarks and Passwords from the Old Profile.

Check and tell if its working.

ttorontali
ttorontali Question owner
more options

Chosen Solution

I ended up having to install an older version of Firefox (9.0.1). Firefox 10 just won't work on my mac.