Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FF windows goes blank white and freezes if I click a link in another application when Print Preview is open in FF (Win 7 64-bit)

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Hasan

more options

Possible bug: FF dumps my session if I try to open an external link without closing print preview view. I had left the Print Preview screen open in FF after printing a web page, and I clicked a web link in another application, which would have normally opened in a new tab in FF. However, only the Print Preview window was displayed and when I clicked "Close", the FF window when all white. Back/backspace wouldn't work and I had to close FF and start a new session. I tested this a few times and it happens every time. I didn't think to test whether this happens in Safe Mode.

Possible bug: FF dumps my session if I try to open an external link without closing print preview view. I had left the Print Preview screen open in FF after printing a web page, and I clicked a web link in another application, which would have normally opened in a new tab in FF. However, only the Print Preview window was displayed and when I clicked "Close", the FF window when all white. Back/backspace wouldn't work and I had to close FF and start a new session. I tested this a few times and it happens every time. I didn't think to test whether this happens in Safe Mode.

All Replies (1)

more options

Troubleshooting extensions and themes

Check and tell if its working.